Privacy Policy

Privacy Policy for Alstradev

Effective Date: January 15th 2025

Alstradev ("we," "our," or "us") is the data controller for your personal data and is committed to protecting your privacy and confidentiality in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with us through our website, services, or other platforms. By using our website or services, you agree to the collection and use of information in accordance with this policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@alstradev.com

1. Introduction

At Alstradev, we understand the importance of protecting your personal data and are committed to being transparent about how we collect and process your information. As the data controller, we ensure that your personal data is handled in a secure and lawful manner, in full compliance with the General Data Protection Regulation (GDPR). This Privacy Policy describes the types of personal data we collect, how we use it, and the choices available to you regarding your personal information. We take your privacy seriously and ensure that any data you provide is handled with the utmost care and respect.

2. Information We Collect

We collect and process both personal data (information that can identify you) and non-personal data (information that does not directly identify you). The type of information we collect depends on how you interact with our website and services.

2.1 Personal Data

Personal Data refers to any information that can be used to identify you. This includes but is not limited to the following categories of information:

• Identity Data: Name, job title, company name, and user credentials (username and password).
• Contact Data: Email address, postal address, phone number, and communication preferences.
• Payment Data: Credit card or banking information when making a purchase or donation.
• Profile Data: User preferences, feedback, and other information you provide through forms, surveys, or customer service interactions.
• Marketing and Communications Data: Preferences regarding receiving marketing communications from us.
• Contractual Data: Any information you provide us for purposes of engaging in a contract or fulfilling a service.
• Other Sensitive Data: Depending on the nature of our business, we may collect additional sensitive personal data with your explicit consent, such as details regarding health or other sensitive areas relevant to our services.

2.2 Non-Personal Data

Non-personal data includes information that does not directly identify you, and this data is primarily used for analytical purposes. This includes:

• Usage Data: Information about how you use our website, including pages visited, links clicked, and other actions taken. This data is typically collected via automated tools such as Google Analytics.
• Device Data: Information about the device you use to access our website, such as browser type, operating system, device type, screen resolution, and location information.
• Cookies and Tracking Technologies: We may use cookies, web beacons, or similar technologies to gather non-personal data. For more information about how we use cookies, please see our [Cookie Policy].

3. How We Use Your Information

We use the personal and non-personal data we collect for various purposes, depending on the context of our relationship with you. Below are the main purposes for which we collect and use your information:

3.1 To Provide and Improve Our Services

• To deliver the services you request, such as strategic consulting, insights, and development support.
• To improve, personalise, and optimise your experience with our services.
• To provide customer support and resolve any issues or queries you may have.

3.2 For Business Operations

• To conduct internal business operations, including managing user accounts, tracking performance, conducting audits, and evaluating service improvements.
• To maintain and protect the security of our services and website, including preventing fraud and ensuring compliance with our terms of service.

3.3 To Communicate with You

• To send you communications regarding your account, services, or inquiries.
• To inform you of updates, changes, new products, or promotions related to our services.
• To engage in direct marketing if you have opted-in to receive such communications. You may opt-out of marketing communications at any time.

3.4 For Legal Compliance and Protection

• To comply with legal obligations, such as those required under tax laws, regulatory requirements, or court orders.
• To protect the rights, property, and safety of Alstradev, our clients, or others, including preventing and addressing fraud or security concerns.

3.5 For Research and Analysis

• To analyse usage patterns on our website or services to better understand the needs and preferences of our users.
• To perform market research, surveys, or feedback collection to improve our offerings and better serve our clients.

4. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

• Consent: Where you have provided us with explicit consent to process your personal data for specific purposes.
• Contractual Necessity: When processing is necessary to fulfill a contract you have entered into with us, such as providing services or completing transactions.
• Legitimate Interests: We may process personal data where it is necessary for our legitimate interests, such as improving our services or marketing activities, provided that these interests are not overridden by your privacy rights.
• Legal Obligation: When processing is required for us to comply with legal or regulatory obligations, such as tax reporting or legal disputes.

5. Data Sharing and Disclosure

We may share your personal data with the following parties under specific circumstances:

5.1 Service Providers and Business Partners

We may share personal data with third-party service providers who assist us in operating our business. These include:

• Payment processors to handle financial transactions.
• Marketing agencies for advertising and promotions.
• Customer support platforms to handle customer inquiries.
• Website hosting providers to ensure our site functions smoothly.

These third parties are contracted to safeguard your data and comply with applicable data protection laws.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you if any such transfer occurs and inform you of the choices available to you.

5.3 Legal Compliance and Protection

We may disclose your personal data if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or respond to legal requests from authorities.

5.4 With Your Consent

We may share your personal data with third parties when you have explicitly given us consent to do so.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, pixels) to collect information about your activities on our website and improve your experience. Cookies help us understand how you use our website, identify trends, and optimise functionality.

For detailed information on our use of cookies and how you can manage your cookie preferences, please refer to our [Cookie Policy].

7. Data Security

We take the security of your personal data seriously. We use a combination of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including:

• Encryption: We encrypt sensitive information, such as payment details, during transmission and storage.
• Access Control: We restrict access to personal data to authorised personnel who need it to perform their job functions.
• Security Audits: We regularly review our data security practices to ensure they meet industry standards.

However, no data transmission or storage method is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your data.

8. Data Retention

We retain your personal data for no longer than is necessary for the purposes for which it was collected, unless otherwise required by law. Once the data is no longer required, it will be securely deleted or anonymised.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal data.
• Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions.
• Restriction: You may request a restriction on the processing of your data in certain circumstances.
• Data Portability: You have the right to request your personal data in a structured, machine-readable format.
• Opt-Out of Marketing Communications: You may opt-out of receiving marketing emails or notifications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise these rights or for privacy-related inquiries, please contact us at [Insert Email].

10. International Data Transfers

Your personal data may be transferred to, and stored in, countries outside of your jurisdiction, including to countries with differing levels of data protection. When transferring data outside the European Economic Area (EEA) or other regions with strong data protection laws, we implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you believe that we have collected personal data from a child under 18, please contact us immediately, and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. When we update this policy, we will post the revised version on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

Email: contact@alstradev.com